DELIVERY & RETURNS POLICY

Active Brasil Wear deliver within the UK, including the Highlands & Islands, Scilly Isles and the Isle of Man. After your Order is dispatched, we will send you an email containing all the information about the Order.

SPECIAL DELIVERY BEFORE 1PM

Orders must be received by 2pm to be dispatched within 1 working day. Orders received after 2pm will be dispatched next working day.

UK DELIVERY 

RETURN AND EXCHANGES

If you are not happy with your Order, we accept returns or exchanges. Please follow the terms & conditions below:

RETURN FOR A FULL REFUND

• You have 14 days from the date you received the items.
• Items returned after 14 days from receipt cannot be refunded.
• It is advisable that all items must be tried on as soon as possible, to keep within the 14-day deadline.
• We will refund you using the same method of payment you used for your purchase.
• Please allow up to 14 days for your refund.

 RETURN FOR AN EXCHANGE

• All items returned must be in their original condition, unworn and unwashed, without make up or deodorant marks with the original packaging and with all tags still attached.
• You have 28 days from the date of receipt to return it.
• If the item is faulty we are happy to replace or refund it. Let us know about any faults as soon as possible. It must be reported within 28 days of receiving your items.
• Replacement items can only be sent to the customer once the original item has been returned and received by Active Brasil Wear.

ALL RETURNS

• Customers must fill in the Return and Exchange Form, download here. Please contact us for the return address.

GIFT CARDS

• Please note that all Gift Cards cannot be redeemed with other discount codes/coupons and are non refundable
• Expiry date is 12 months from purchase

ALL POSTAGE FOR RETURNS AND EXCHANGE ITEMS MUST BE PAID BY THE CUSTOMER

Sale and promotion items are FINAL SALE. No exchanges, returns or refunds.

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